Chaplaincy/Pastoral Care Management

The scope of practice of HealthCare Chaplaincy’s professional board certified chaplains includes:

  • Improving the standard of care through the integration of spirituality
  • Aligning chaplaincy performance with institutional goals and objectives in measurable ways
  • Collaborating as a member of the health care team to:
     
    • Improve patient and family satisfaction
    • Facilitate patient and family decision-making
    • Address issues of ethics, palliative care, and cultural competence
    • Improve discharge planning to reduce readmissions
    • Reduce high anxiety levels in emergency rooms especially when there’s long wait time
    • Address patient and family concerns and complaints in conjunction with risk management and patient advocacy personnel
    • Support bereaved families and staff
    • Establish protocols for referrals to chaplaincy services
    • Facilitate end of life discussions

  •    Collaborating with hospital leadership teams to:
     
    • Address issues of ethics, palliative care, cultural competence
    • Contribute to quality assurance and customer satisfaction goals
    • Assist with community relations and building partnerships with community clergy
    • Reduce staff burnout and compassion fatigue

HealthCare Chaplaincy provides:

  • Continuing professional education to our chaplains on topics of current concern and importance.
  • Supervision by HealthCare Chaplaincy’s nationally-recognized senior chaplains.
  • Consultation and support around questions of religious and cultural accommodation.
  • Design and evaluation support for Quality Improvement projects customized for the institution.

HealthCare Chaplaincy’s annual Wholeness of Life© Award gives each partner institution an opportunity to honor an individual who provides extraordinary care for patients and loved ones.

For more information, please contact:

Jess Geevarghese
Director, Clinical Practice and Academic Affairs Support Services
(212) 644-1111, ext. 122
jgeevarghese@healthcarechaplaincy.org