In a piece published in Modern Healthcare we said: “Professional chaplains are arguably the most cost-effective and underutilized resource for increasing patient satisfaction.”
What our consultants can do:
- Fully assess your chaplaincy operation within the context of your organizational objectives
- Deliver a detailed strategic plan with concrete recommendations to align chaplaincy metrics with your objectives
- Establish protocols that improve patient outcomes and satisfaction, staff morale and retention, institutional and staff cultural competency, palliative care and end of life care, and resource management
- Help manage successful change
- Design, implement, and analyze data-based chaplaincy Quality Improvement programs
- Recruit the chaplain that best fits your needs – guaranteed
- Help manage your chaplaincy department
We assist health care institutions that:
- Seek the highest quality and best practices
- Serve new patient populations
- Want to raise their patient/client satisfaction and HCAHPS ratings
- Have had the same chaplaincy staff for more than 7 years or do not have in-house chaplaincy services
- Are changing through merger, incorporation into a system, adding services and/or capacity
- Want to qualify for the Magnet or Baldrige Award
To learn more about how we can help you, please contact:
The Rev. George Handzo, BCC, CSSBB (Board Certified Chaplain, Certified Six Sigma Black Belt)
Vice President, Pastoral Care Leadership & Practice
(212) 644-1111, ext. 234
ghandzo@healthcarechaplaincy.org
Michael Guglielmo
Director, Pastoral Care Management
(212) 644-1111, ext. 231
mguglielmo@healthcarechaplaincy.org
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